Prior to booking please note facial or waxing contraindication information on the SERVICES tab,
to avoid any issues or conflictions to your scheduled services.
APPOINTMENT TIPS
Kindly note~ Appointments usually book up quickly, about 1-2 weeks in advance.
And sometimes we also have openings on short notice, so don’t hesitate to reach out or check out our online schedule.
We apologize for any inconvenience, but we are happy to add you to the waitlist for any last minute cancellations!
Feel free to Call or text (808) 938-7658 for any further information
We look forward to seeing you at Mermade Spa, Hilo Bay ~
No-Shows & last min Cancellation policy:
Less than 24 hrs. from appointment time
1st occurence~ Courtesy Waiver / Warning
2nd occurence- $50 fee will be charged (with card on file)
3rd occurence- FULL PAYMENT for missed appointment/ service(s).
& will NOT be applied to next appointment
YOU ARE SUBJECT TO NO FUTURE APPOINTMENTS.
if you are late…..
WE RESERVE THE RIGHT TO CHARGE FULL PRICE
& REDUCE YOUR TREATMENT TIME TO STAY ON SCHEDULE
30 MINS late is a cancellation
Refund Policy:
All Sales are FINAL. NO cash refunds.
LOCATION
Downtown Hilo
308 Kamehameha Ave. suite#203
Hilo, Hawaii 96720
